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    Customer care

    You set great store by personal attention. ims provides you with a permanent expert contact to deal with the purchasing of all information media. We take care of research, coordination and implementation on your behalf, throughout the process.

    What our customer advisers do

    Personal support from your customer adviser from 7 a.m.

    Reliable procurement of all information media

    Worldwide research of all available titles

    Enquiries, complaints and repeat deliveries are dealt with immediately

    Stock management and timely renewal reminders

    New-publications service

    Stock management is just one specific area where ims support makes things noticeably easier. We keep a constant eye on complaints, short-term changes to reference stocks and repeat deliveries, and remind you in a timely manner whenever a subscription needs to be renewed. This lets you avoid duplicate subscriptions and cut costs arising from people who are no longer in your employ.

    The ims advantages for you: A network of relationships involving more than 30,000 publishing houses

    Your ims contact researches and acquires all available titles on your behalf, from wherever they are in the world – whether in print or digital format. Take advantage of our sector-specific expertise and in-depth knowledge of the market, as well as our long-standing international network of 30,000 publishing-house contacts. We can acquire even difficult-to-obtain titles on your behalf, both quickly and reliably.

    WOULD YOU LIKE TO KNOW MORE?
    Then please call us directly!

    Marina Caspari
    Head of Customer Service

    e-mail: marina.caspari@ims-online.de
    Tel.: +49 (0)40 / 23 51 33-274

    The focus is always on new releases

    Do you need to be promptly informed of new specialist publications as soon as they are released? Just leave it to us. Decide which newly released local and international publications you require access to, and how often. We deliver.
    You can set up one or more profiles, each one individually defined by area of expertise, subject area, type of media, work classification or language.

    THE IMS NEW-PUBLICATION SERVICE

    • Free of charge and without any obligation.
    • We process and despatch orders in collaboration with NEWBOOKS.
    • We store your address details exclusively for the despatch purposes of our new-publication service. We will not pass them on to any third party.

    LOGGING ON FOR THE FIRST TIME

    Create your own personal e-mail service for new publications.

    Register now